1. What information we may collect

We collect information that helps us understand whether your situation may be appropriate for our Shanghai-based GI medical travel coordination pathway. The information you choose to send may include:

2. Why we collect this information

We use submitted information only for legitimate operational reasons related to case screening and coordination. These reasons may include:

• reviewing whether your case may be a fit for our outpatient GI coordination pathway;
• communicating with you about your symptoms, records, and practical next steps;
• requesting missing materials when a preliminary review cannot be completed from the first submission;
• organizing internal notes so we can follow up accurately rather than asking you to repeat everything;
• preparing logistics and, where appropriate, limited hospital-side appointment preparation support;
• maintaining an internal record of inquiry status, response status, and case-review progress.

3. What we do not do with your information

We know that symptom details and medical records are highly personal. Our policy is intentionally narrow.

• We do not sell your information to data brokers or marketers.
• We do not publish patient names, records, or identifiable case details.
• We do not use your submitted health-related materials for ad retargeting or audience resale.
• We do not treat submitted case information as public testimonials unless you separately and explicitly agree.
• We do not claim ownership over the medical records you send us.

4. Where your information may be stored

Because Shanghai MedTrip is a coordination service rather than a hospital information system, information you send may be stored in ordinary operational tools used to manage inquiries and case review.

5. Who may see your information

Access is limited on a need-to-know basis. This typically means only the people directly involved in screening, communication, logistics, and preparation for a possible coordination pathway.

• internal coordination personnel reviewing fit, responding to your inquiry, or tracking follow-up;
• people helping prepare practical scheduling or record-organization tasks;
• where reasonably necessary, limited hospital-side preparation support related to your requested coordination path.

We do not provide unlimited access to your information. Sharing is intended to be narrow, practical, and tied to your inquiry.

6. How long we may keep submitted information

We keep submitted information only for as long as it is reasonably useful for inquiry handling, case review, follow-up, record continuity, coordination history, and basic business recordkeeping.

• If your inquiry does not proceed, we may still retain records for a limited period so we can respond accurately if you return later.
• If your case proceeds into coordination, we may retain materials longer for operational continuity and support history.
• Some communications may remain in ordinary email or message archives until they are manually deleted or removed according to normal account practices.

We aim to avoid keeping personal medical materials longer than reasonably necessary, but exact retention periods may vary by tool and operational need.

7. How to request deletion or correction

If you want us to delete submitted information that you sent through our form, email, or direct communication channels, you may contact us and request deletion.

• Use the email address listed at the bottom of this page.
• Include enough identifying information so we can find the right submission.
• If you want something corrected rather than deleted, explain what needs to be changed.

We will make a reasonable effort to delete or update information under our direct control. However, copies may remain in normal email archives, message histories, or backup systems for some period of time.

8. Security and practical limits

We take privacy seriously and try to limit unnecessary handling, forwarding, and duplication of personal materials. Even so, no website, inbox, cloud form, spreadsheet, or messaging app can promise perfect security.

• Please avoid sending unnecessary extra records.
• Do not use our site or messaging channels for emergency or time-critical medical situations.
• If you believe you sent something to the wrong place, contact us as soon as possible.

9. HIPAA and U.S. medical privacy status

Shanghai MedTrip is a medical travel coordination service. We are not presenting ourselves as a U.S. hospital, U.S. physician practice, U.S. health insurer, or other U.S. covered entity.

As a result, this Privacy Policy is not a hospital HIPAA Notice of Privacy Practices and should not be read as a claim that we operate as a U.S. covered entity under HIPAA. We use a privacy-conscious approach because people share sensitive medical information, but we do not represent ourselves as your U.S. healthcare provider.

10. Sending information does not create a doctor-patient relationship

Submitting a form, sending records, messaging us, or asking for a case review does not create a doctor-patient relationship, hospital admission, emergency coverage obligation, insurance relationship, or guarantee of treatment.

Our role is coordination and practical case screening. Medical decisions, diagnoses, prescriptions, and treatment recommendations belong to licensed medical professionals, not to this website.

11. Contact us about privacy questions

If you want to ask a privacy question, request deletion, or clarify what materials are appropriate to send, contact us directly.